Terms and Conditions

1. Introduction

Welcome to Vectaga, operated by Nikhat Vcloud Solutions ("Company", "we", "our", "us"), headquartered in Dubai, United Arab Emirates. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

Regulatory Information

United Arab Emirates is our country of domicile. We will not trade with or provide any services to OFAC sanctioned countries in accordance with UAE law.

Minors under the age of 18 shall be prohibited from registering as a user of this website and are not allowed to transact or use the Services.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept online payments using Visa, MasterCard, American Express, UnionPay, Apple Pay, and Google Pay. Prices are displayed in multiple currencies (AED, USD, EUR, INR, SGD) for convenience; however, all transactions are processed in AED (United Arab Emirates Dirham) unless otherwise specified at checkout by the payment provider.

The price and currency displayed at checkout will be the same as printed on the transaction receipt and sent to you by email after a successful payment.

2. Eligibility & Accounts

You must have the legal capacity to enter into a binding contract under applicable UAE laws. Where an account is required, you agree to provide accurate information, keep credentials confidential, and promptly notify us of any unauthorized use. You are responsible for all activities under your account.

3. Services, Pricing & Taxes

Service descriptions, features, and pricing are provided on our site and may change from time to time. Unless expressly stated otherwise, prices are exclusive of applicable taxes. Where applicable, UAE Value Added Tax (VAT) at the prevailing rate will be added in accordance with UAE VAT legislation, and tax invoices will be issued in compliance with UAE law. Currency conversions displayed are for convenience only; billing may occur in AED unless agreed otherwise.

4. Orders, Payment & Refunds

By placing an order, you authorize us (and our payment processors) to charge your selected payment method for the total amount shown. Orders are subject to acceptance. We may suspend or cancel Services for non-payment or suspected fraud.

5. Subscription Billing & Auto-Renewal

When you subscribe to a Vectaga managed services plan (Core, Growth, or Enterprise), the following billing terms apply:

• Recurring billing: Subscriptions are billed automatically on a recurring basis (monthly or annually, depending on the plan selected). By subscribing, you authorize us to charge your payment method on each billing date until you cancel.
• Billing date: Your first billing date is the date you complete your initial payment. Subsequent charges occur on the same calendar day each month (or year for annual plans). If your billing date falls on a day that does not exist in a given month (e.g., the 31st), you will be billed on the last day of that month.
• Auto-renewal: All subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. We will not send a separate reminder before each renewal — your subscription confirmation email serves as notice of the recurring nature of the charges.
• Setup fees: A one-time setup fee may apply to certain plans. Setup fees are charged with your first payment and are non-recurring.
• Price changes: We may adjust subscription pricing from time to time. If we increase the price of your plan, we will notify you by email at least 30 days before the new price takes effect. The updated price will apply from your next billing cycle after the notice period. If you do not agree with the new pricing, you may cancel before the next billing date.
• Failed payments: If a scheduled payment fails, we will attempt to process it up to 3 additional times over a 7-day grace period. During this grace period, your service remains active. If payment cannot be collected after the grace period, your service may be suspended. You will be notified by email of any failed payment and pending suspension.
• Reactivation: If your service is suspended due to non-payment, you may reactivate it by updating your payment method and settling any outstanding balance. We retain your account data for up to 30 days after suspension, after which it may be permanently deleted.
• Invoices: A tax invoice will be issued for each successful payment and sent to your registered email address. All invoices are available upon request by contacting us.

6. Cancellation of Subscriptions

You may cancel your subscription at any time by emailing contact@vectaga.com with the subject line "Cancellation Request" and including your account email, company name, and plan name. Cancellation terms are as follows:

• Monthly plans: You may cancel at any time. Your access continues until the end of the current billing period. No partial refunds are issued for unused days within a paid month.
• Annual plans: You may cancel within the first 30 days for a prorated refund (less any setup fees, onboarding costs, and consumed credits). After 30 days, the remaining term is non-refundable unless required by law, but you retain access until the end of the annual period.
• Effective date: Cancellation takes effect at the end of your current billing period. No further charges will be made after that date.
• Data retention: After cancellation, we retain your account data for 30 days in case you wish to reactivate. After 30 days, your data may be permanently deleted in accordance with our Privacy Policy.
• Downgrade option: Instead of cancelling, you may request to downgrade to a lower-tier plan. Downgrades take effect at the start of your next billing cycle.

For full details on refund eligibility, see our Refund Policy.

7. Data Protection & Privacy

We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its executive decisions, where applicable. We implement appropriate technical and organizational measures to safeguard personal data. You have rights under UAE law, including the right to access and request correction or deletion of your personal data, subject to legal limitations.

For details on how we collect, use, disclose, and retain data, please review our Privacy Policy or contact us at contact@vectaga.com.

8. Electronic Transactions & Signatures

You agree that communications, acceptances, and consents provided electronically (including click-wrap, e-signatures, and authenticated confirmations) are valid and enforceable to the fullest extent permitted by UAE Electronic Transactions and Trust Services legislation. You consent to receive notices and records electronically.

9. Consumer Rights

Where you qualify as a consumer, your rights are protected under UAE consumer protection legislation. Nothing in these Terms seeks to exclude rights that cannot be limited under applicable law. If there is a conflict between these Terms and mandatory consumer law, the latter prevails.

10. Intellectual Property

The Services, including the Vectaga brand, logos, software, text, graphics, images, and other content, are owned by or licensed to Nikhat Vcloud Solutions and protected by applicable laws. You receive a limited, revocable, non-exclusive, non-transferable license to use the Services for their intended purpose. You must not copy, modify, reverse engineer, resell, or create derivative works from the Services except as permitted by law or with our prior written consent.

11. Acceptable Use

You agree not to use the Services to: (a) violate any law or third-party rights; (b) transmit malware, spam, or harmful code; (c) scrape or harvest data without authorization; (d) attempt to gain unauthorized access to systems; (e) interfere with Service integrity or performance; or (f) misrepresent your identity or affiliation. We may suspend or terminate access for violations.

12. Third-Party Services

The Services may integrate with or link to third-party platforms. We are not responsible for third-party content, terms, or privacy practices. Your use of third-party services is at your own risk and subject to their terms.

13. Disclaimers

Except as expressly stated, the Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties (express, implied, or statutory), including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation or that content will be accurate or complete.

14. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits, revenues, data, or business opportunities, arising from or related to your use of the Services. Our aggregate liability under these Terms will not exceed the amount you paid to us for the Services in the twelve (12) months preceding the event giving rise to the claim.

15. Indemnity

You agree to indemnify and hold harmless Nikhat Vcloud Solutions, its affiliates, and personnel from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Services, your content, or your breach of these Terms or applicable law.

16. Suspension & Termination

We may suspend or terminate your access to the Services for any violation of these Terms or applicable law, to prevent harm, or for security reasons. Upon termination, your right to use the Services ends, but provisions that by their nature should survive will continue (e.g., IP, disclaimers, limitation of liability, governing law).

17. Governing Law, Jurisdiction & Dispute Resolution

These Terms and any dispute or claim (contractual or non-contractual) arising out of or in connection with them are governed by the laws of the United Arab Emirates. The courts of Dubai, UAE shall have exclusive jurisdiction, unless the parties agree in writing to resolve disputes by arbitration.

If agreed, disputes shall be finally resolved by arbitration under the DIAC Rules administered by the Dubai International Arbitration Centre. The seat and venue of arbitration shall be Dubai, UAE. The language shall be English. This clause is without prejudice to any mandatory protections afforded to consumers under UAE law.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be effective upon posting (or as otherwise stated). Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Email us at contact@vectaga.com.

Last updated: 20 September 2025