Service Fulfilment & Delivery Policy

This Delivery Policy outlines how services provided by Nikhat VCloud Solutions L.L.C. (Vectaga) are fulfilled and delivered.

Service Commencement

Subscriptions and service plans commence immediately upon successful payment confirmation and onboarding activation. Clients receive confirmation by email along with next steps.

Payment Confirmation

Payment confirmation is displayed on-screen immediately after a successful transaction and is also sent by email to the registered address within a few minutes.

Delivery Method

All our IT and data services are delivered digitally through secure online channels. No physical goods are shipped.

Fulfilment Timelines

Onboarding instructions are provided within 24 hours of payment confirmation. Ongoing deliverables (such as monitoring reports, vulnerability assessments, or consulting hours) follow the timelines defined in the subscribed plan or Statement of Work (SOW).

Evidence of Service

Periodic reports, monitoring logs, ticketing summaries, and other digital deliverables serve as evidence of service fulfilment.

Contact

Nikhat Vcloud Solutions L.L.C.
Al Ittihad Rd, Al Qusais, Al Nahda 1, Dubai, UAE
Phone: +971 583080872
Email: contact@vectaga.com