Refund Policy

Credit/Debit Card Security: Cardholder details will not be stored, sold, shared, rented, or leased to third parties. Refunds, where applicable, are always processed back to the original payment method.

Thank you for choosing Vectaga, operated by Nikhat VCloud Solutions L.L.C in the United Arab Emirates. This Refund Policy explains when refunds may be issued and how to request them. By subscribing, purchasing, or using our services, you agree to this policy.

1. Refund Window

Unless otherwise specified in an order or SOW, prepaid fees are refundable within 14 days of payment before service commencement. Once work begins, refunds are limited to unperformed portions at our discretion.

2. Method & Timing

Approved refunds are credited back to the original payment method and are typically processed within 10–45 days, depending on the issuing bank or payment provider.

3. Eligibility for Refunds

• Service not delivered: Payment received but no access/delivery provided due to our error.
• Material technical fault: A reproducible issue preventing core use of the service, unresolved for 15 business days despite cooperation.
• Unauthorized transaction: A payment made without your authorization, verified by our payment processor.
• Consulting deviation: For fixed-scope consulting, partial refund may apply if delivery materially deviates from agreed scope and cannot be remedied.

4. Non-Refundable Situations

• Completed services, consumed hours, or incurred third-party costs
• Custom development or deliverables built to client specification
• Change of mind after service access begins
• User error/misuse or unsupported configurations
• Partially used monthly subscriptions

5. Cancellations & Proration

• Monthly plans: Cancel anytime; access continues until end of billing cycle. No refunds for unused days.
• Annual plans: Cancel within 30 days for prorated refund (less setup/onboarding/credits used). After 30 days, non-refundable unless required by law.
• One-time services: Refunds only under eligibility criteria above.

6. How to Request

Email contact@vectaga.com with subject “Refund Request” including:

• Account email and company name
• Invoice number / order ID
• Service/plan purchased
• Reason for refund request with any supporting documentation

We will review within 7 business days. If approved, the refund is processed within 10–45 days.

7. Chargebacks

Initiating a chargeback may result in suspension of services while investigation is ongoing. We encourage contacting us first to resolve issues directly.

8. Promotional Offers & Trials

Promotional credits are non-cash and non-refundable. Free trials end automatically unless converted to a paid plan; subsequent fees follow this policy.

9. Governing Law

This Refund Policy is governed by the laws of Dubai, United Arab Emirates.

10. Contact

Nikhat Vcloud Solutions L.L.C
Al Ittihad Rd, Al Qusais, Al Nahda 1, Dubai, UAE
Phone: +971 583080872
Email: contact@vectaga.com