Data Controller: NIKHAT VCLOUD SOLUTIONS L.L.C (Dubai, UAE). Contact: contact@vectaga.com

Payment Data Protection

Credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties. The merchant will not pass any debit/credit card details to third parties under any circumstances. Payments are processed securely via our PCI-compliant payment provider.

1. Who We Are

Vectaga is operated by Nikhat Vcloud Solutions (“we”, “our”, “us”) in the United Arab Emirates. We are committed to protecting your personal data and processing it responsibly in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and relevant executive decisions.

2. Scope

This Policy explains how we collect, use, disclose, transfer, and safeguard personal data when you visit our website, use our products and services, contact us, or interact with our content and marketing. Additional notices may apply to specific products, features, or campaigns.

3. What Data We Collect

We may collect the following categories of personal data:

• Identification & contact: name, email, phone, company, role.
• Account data: login identifier, preferences, support history.
• Transactional: plan selection, invoices, payment references (processed via PCI-compliant providers; we do not store full card details).
• Technical/usage: device and browser data, IP address, pages visited, time on page, referrer, interactions, crash logs.
• Communications: messages you send via forms or email, feedback, survey responses.
• Recruitment (if applicable): CVs, experience, certifications.

4. How We Use Personal Data

We use personal data to:

• Provide and operate our services, websites, and support.
• Set up and manage accounts, authenticate users, prevent fraud and abuse.
• Process orders, billing, VAT invoicing, and service communications.
• Improve performance, security, and user experience; develop new features.
• Send service notifications and (with your consent or where permitted) marketing.
• Comply with legal obligations and enforce our Terms.

Legal bases under PDPL include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (e.g., service security, quality improvement), balanced against your rights and freedoms.

5. Cookies & Similar Technologies

We use cookies and similar technologies to remember settings, analyze traffic, and personalize content. Where required, we obtain consent via a cookie banner. You can manage preferences in the banner or your browser settings. Some features may not function without certain cookies.

6. Marketing Communications

We may contact you about news, features, and offers. You can opt out at any time using the “Unsubscribe” link in emails or by contacting us. We do not sell your personal data. We may work with advertising or analytics partners under appropriate safeguards.

7. Sharing Personal Data

We may share data with:

• Service providers (e.g., hosting, analytics, payments, support) bound by confidentiality and data processing obligations.
• Affiliates/partners to help deliver services you request.
• Authorities where required by applicable law or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or reorganisation, under appropriate safeguards.

8. International Transfers

If we transfer personal data outside the UAE, we implement safeguards consistent with PDPL (e.g., adequacy decisions, contractual clauses, or other lawful mechanisms) to ensure an adequate level of protection.

9. Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, to comply with legal obligations (including tax/VAT requirements), resolve disputes, and enforce agreements. Retention periods vary by data category and purpose.

10. Security

We implement technical and organizational measures aligned with industry standards to protect personal data against unauthorized access, alteration, disclosure, or destruction. Despite safeguards, no method of transmission or storage is completely secure.

11. Your Rights (PDPL)

Subject to legal limitations, you may have the right to:

• Access your personal data and request a copy.
• Request correction or erasure of inaccurate or unnecessary data.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent, where processing is based on consent.
• Request data portability where applicable.
• Complain to the UAE data protection authorities if you believe your rights are infringed.

To exercise rights, contact us using the details below. We may need to verify your identity and the scope of your request.

12. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal data from children without appropriate consent where required by law. If you believe a child provided personal data to us, contact us to request deletion.

13. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing personal data.

14. Changes to this Policy

We may update this Policy periodically. Material changes will be posted on this page with an updated “Last Updated” date. Your continued use of the services after changes take effect constitutes acceptance.

Contact

For privacy queries, email contact@vectaga.com.

Last Updated: 20 September 2025